CUSTOMER CARE

Finding the Perfect Shapewear

Yes, our Breathable & Lightweight Waist Trainers and Sugarbelt is a safe and effective alternative to the traditional postpartum wraps after you have completed your 14 day postnatal treatment.

2 weeks postpartum or once your c-section incision has dry and heal, it is safe to wear Sugarbelt or our Waist Trainer to shrink your belly and heal you hollistically.

Of course!

For long-term midsection shaping results, wear our Breathable & Lightweight Waist Trainers.

Alternatively, the Seamless Collection will instantly enhance your overall look in your outfits.

There are two kinds of shapewear; Quick Fix and Long-Term Fix.

Quick Fix: Shapewear made of nylon-spandex-cotton blend helps only with temporary shaping and enhancement support. This means your body will return to its original shape and size once shapewear is removed.

Long Term Fix: Shapewear made of natural latex-spandex blend such as our waist trainers and Sugarbelt support your weight loss progress when worn consistently.

HUGE YES!

Our waist trainers are breathable and lightweight, making your waist-training experience so comfortable in humid weather.


They are also squat-proof! You can do exercises with squats, run or hike without the waist trainer or steelbones poking into your bust and thighs.

Our Breathable & Lightweight Waist Trainer is made of athlete + cooling tech. The air holes and lightweight fabric helps to regulate your body temperature so that you do not feel stuffy or hot especially in humid weather.

Our waist trainers are mindfully designed to to prevent any parts digging into your bust and thighs while you do workout with squats, run or hike.

Look and feel your best in this once in a lifetime event, we have prepared a Wedding Shapewear Guide curated by bridal and shapewear experts.

We are always here for you, chat with us on Instagram or Facebook anytime!

If you notice the following while wearing the Breathable & Lightweight Waist Trainer, you should move on to the next hook or downsize;

• creases on your waist trainer
• your waist trainer moves around

• your waist trainer folds up while seated
• lacking in compression and does not flatten your belly

Delivery

Upon receiving a confirmation email, your order will be processed for delivery within 1 working day for orders placed before the cut-off time of SGT 3PM.

Once your order has been processed, you will receive your order at your doorstep within 3-5 working days.

Doorstep Delivery, 3 - 5 working days: $4.99

Express Delivery: 1-2 working days: $15

Same Day Delivery: This service is currently not available.

Exclusive Offer 1-31 Jan: Free doorstep delivery for domestic orders in Singapore $100 and below.

In order to help our third party delivery company manage our orders more efficiently, we are currently engaged with three different partners to deliver your orders to your doorstep.

They are Qexpress, J&T Express and Private Delivery.

Payment

We accept the following payment methods online:
• VISA
• Mastercard
• AMEX
• PayPal
• PayNow
• Atome | 3 easy payments, 0% interest

We only accept cash for sales transactions in Sugar Shapewear Showroom.

Payment instructions will be stated during Checkout.

Once payment is done, you can send a screenshot of your payment via Instagram DM.

During Checkout, select Atome as your payment method.

You will be redirected to the Atome app to complete your payment.

Returns & Refunds

To ensure the highest standards of hygiene and customer safety, we regret to inform you that we are no longer able to offer exchanges on our products.

This decision is based on maintaining the integrity and hygiene of our products. Your health and well-being remain our top priority, and we believe this change will contribute to a safer shopping experience for everyone.

Chat with us on Instagram or Facebook messenger if you need assistance on sizing.

Refunds are applicable only when you received product(s) that are damaged or faulty.

Damaged or faulty product(s) have to be reported to Sugar Shapewear within 1-2 days when you receive your order to qualify for a full refund.

Refund

·Refunds will be reimbursed only in a Sugar Shapewear Gift Card with three months validity from the date of gift card issued.

Once our shapewear and products have left our facility, removed from packaging, and or been tried on, we are unable to guarantee its condition for resale due to hygiene reasons.

The decision to disallow size exchanges is based on our dedication to delivering products in pristine condition.

Our experience has shown that items returned for exchange sometimes arrive with issues that render them unsellable, such as animal fur, sweat marks, and stretching. Ensuring the safety and satisfaction of all our customers is our utmost priority, and this policy helps us maintain the integrity of our products.

Sugar Shapewear Showroom

Yes, we have a Showroom located at WCEGA Tower #03-79, 21 Bukit Batok Crescent, Singapore 658065.

Sugar Shapewear Showroom is open for walk-in on Wednesdays & Saturdays only from 11am - 6pm. No appointment needed, just walk-in!

By bus: Services 77, 106, 189, 506, 653, 963.
Bus Stop ID: Opp Burgundy Hill (42311), or Burgundy Hill (42319).

By taxi: Alight at Wcega Tower Roundabout (follow signs to JB10).

By car: Park at WCEGA Plaza Basement carpark.

Note: Take only lifts 3 & 4 to #03-79.

At our showroom, you may try the waist trainers and Sugarbelt except shapewear from the Seamless Collection due to hygiene reasons and nature of product.

Introducing

SUGAR SHAPEWEAR

Welcome to Sugar Shapewear, where innovation and elegance converge to create a shapewear experience unlike any other.

Our brand is dedicated to uplift women with the confidence to embrace their curves, all while staying comfortable in the most challenging climates, like Singapore.

🌬️ Breathable Athlete-Wear Technology: We understand the demands of humid environments, and that's why we've harnessed the power of lightweight and breathable athlete-wear technology. Our shapewear allows your skin to breathe, ensuring you feel fresh and confident even when the temperatures rise.

🌡️ Humidity-Focused Design: Our commitment to addressing the unique needs of humid climates sets us apart. Each piece of Sugar Shapewear is meticulously crafted to combat moisture, providing comfort that lasts throughout your day.

💪 Boost Your Confidence: We know that confidence radiates from feeling comfortable in your own skin. Our shapewear enhances your curves in a way that feels natural, allowing you to strut your stuff with pride.

🏃‍♀️ Move Freely: Whether you're conquering your day-to-day tasks or embracing an active lifestyle, our shapewear moves with you. No restrictions, no discomfort – just effortless movement.

🛍️ Explore Your Options: From everyday essentials to special occasion, our collection offers a range of choices to suit your preferences. Find the perfect shapewear to complement your style and boost your confidence.