All Sugar Shapewear online purchases are final.

For orders placed from 1 August 2026 onwards, all purchases are final. Size or product exchanges, returns, refunds and order cancellations are not available once an order has been placed.

We kindly encourage you to review your order and confirm your size carefully before completing your purchase.

Our customer service team is available to assist with sizing and fit before you place your order.

Orders placed through www.sugarshapewear.com are packed and dispatched from Sugar Shapewear Singapore HQ.

We currently offer delivery within Singapore, Malaysia, including Sabah
and Brunei.

Singapore Delivery
A delivery fee of SGD$6 applies to orders below SGD$100.

This consists of the third-party courier fee and a SGD$1 administration charge for order processing. The delivery fee is paid towards courier and fulfilment costs.

Express delivery
Express delivery is currently unavailable.

Singapore Self-Collection
Self-collection is currently unavailable.

It may be offered during selected Sugar Shapewear showroom opening periods.

Collection dates, times and instructions will be announced when this option becomes available.

We currently offer delivery within Malaysia, including Sabah
and Brunei too.

International Delivery
Shipping fees to Malaysia, Sabah and Brunei are calculated according to the delivery location.

The final shipping fee will be displayed at checkout before payment.

Malaysia Express Delivery
Customers in Malaysia, including Sabah, may enjoy estimated delivery within 1–3 working days by purchasing directly through the official Sugar Shapewear Malaysia TikTok Shop.

Sugar Shapewear Malaysia TikTok Shop
Orders placed through our Malaysia TikTok Shop are dispatched from Sugar Shapewear Malaysia HQ.

This faster delivery service is available without an additional express delivery charge, subject to the shipping fee and promotions shown on TikTok Shop.

Customer Service

For assistance with an existing order, please provide your full name, order number and a clear description of your enquiry.

Recommended order-support channels:
For the quickest assistance with order-related enquiries, please contact us through:

Instagram: Official Sugar Shapewear account
Facebook: Official Sugar Shapewear page

These are our recommended customer service channels for order updates, delivery concerns and product enquiries.

TikTok Messages

You may also contact the official Sugar Shapewear TikTok account. However, replies may take longer due to the high volume of messages received on TikTok.

For urgent or order-related assistance, Instagram or Facebook is recommended.

Email Support

For detailed, formal or privacy-related enquiries, email:

hello@sugarshapewear.com

Please allow up to 3 working days for an email response.

Response times are estimates and may be longer during launches, promotions, public holidays or periods of unusually high message volume.

To help us respond efficiently, please contact us through one customer service channel and avoid sending repeated messages across multiple platforms.

Please inspect your order immediately after delivery.

Any item received damaged, faulty or different from the item ordered should be reported to Sugar Shapewear within 24 hours of the recorded delivery time.

This allows us to verify the condition of the item and investigate the matter promptly.

Your report must include:

1. Your full name and order number
2. A clear description of the issue
3. Clear photographs or videos of the item
4. Photographs of the parcel, packaging and delivery label
5. An unboxing video, where available

Please do not wear, wash, alter or remove the tags from the item while the matter is being reviewed. Keep all original packaging until the assessment has been completed.

Reports submitted after 24 hours may be more difficult to verify and will be reviewed individually based on the available evidence.

Items damaged through incorrect use, washing, alteration, mishandling, normal wear and tear or failure to follow the care instructions will not be considered manufacturing faults.

Fit preferences, compression level, choosing an unsuitable size and minor colour differences caused by lighting or screen settings are not generally considered product faults.

Approved cases will be resolved according to the circumstances and applicable consumer laws. Nothing in this policy limits any rights that cannot legally be excluded.

Unless otherwise stated, all photographs, videos, graphics, logos, product descriptions, written copy, educational materials, website designs, campaigns and social media content published by Sugar Shapewear are owned by or licensed to Sugar Shapewear.

Our content must not be copied, downloaded, reproduced, edited, republished, distributed or used for commercial purposes without prior written permission.

This includes using our content for:

- Other websites or social media accounts
- Marketplace or product listings
- Advertisements and promotional materials
- Reselling or dropshipping purposes that another account or business is connected to Sugar Shapewear

Sharing our official posts through a platform’s built-in sharing feature is permitted where the original Sugar Shapewear account, caption and source remain clearly visible.

Unauthorised use may result in a removal request, platform report or further action where appropriate.

Product Information and Sizing
We aim to present product descriptions, measurements, colours and images as accurately as reasonably possible. However, colours may appear slightly different depending on lighting, photography and individual screen settings.

Customers are responsible for reviewing the product information, size chart and measurements before purchasing. A customer’s usual clothing size may differ from the recommended Sugar Shapewear size.

Shapewear should be worn according to the product instructions. Discontinue use if the product causes pain, restricted breathing, numbness, significant discomfort or an adverse skin reaction.

Sugar Shapewear products are not medical devices and are not intended to diagnose, treat or cure any medical condition.

Website and Platform Use
You may not use our website, content or social media platforms to:

- Commit fraud or make unauthorised transactions
- Impersonate Sugar Shapewear or its representatives
-Collect or scrape website data without permission
- Harass our staff, customers or representatives
- Publish knowingly or unknowingly false, threatening or unlawful content
- Misuse discount codes, promotions or payment systems

We reserve the right to refuse service, restrict access, cancel suspicious transactions or report unlawful activity where reasonably necessary.

Availability and Service Interruptions
Products, promotions and services are subject to availability and may be changed or withdrawn without prior notice.

Sugar Shapewear is not responsible for delays caused by circumstances reasonably outside our control, including courier disruptions, customs processing, severe weather, public holidays, platform outages, payment-system interruptions or incorrect customer information.

Privacy Policy
Sugar Shapewear may collect personal information such as your name, contact details, delivery address, order information, payment-related information and customer service messages.

We use this information to:

- Process and deliver your order
- Provide customer service
- Verify payments and prevent fraud
- Improve our website, products and services
- Send marketing communications where permission has been given
- Meet our legal and regulatory obligations

Your information may be shared with trusted service providers where necessary, including payment providers, delivery companies, website platforms and customer service systems. We do not sell customers’ personal information.

We take reasonable steps to protect the information entrusted to us. Personal information will only be retained for as long as reasonably necessary for business, legal and operational purposes.

You may contact us at hello@sugarshapewear.com regarding access to, correction of or withdrawal of consent relating to your personal information.

Payments
Available payment methods will be displayed at checkout. Full payment must be successfully completed before an order is confirmed and processed.

Customers are responsible for ensuring that their payment, billing, delivery and contact information is accurate before completing an order.

Prices are displayed in Singapore dollars unless otherwise stated. International customers may be charged currency-conversion or bank-processing fees by their payment provider.

Sugar Shapewear reserves the right to place an order on hold or cancel and refund an order where there is:

- A pricing, stock or technical error
- An unsuccessful or unverified payment
- Suspected fraudulent or unauthorised activity
- An incomplete or invalid delivery address
- An item that is no longer available

Orders should only be placed through our official website, authorised TikTok Shop accounts or other official sales channels.

Sugar Shapewear is not responsible for payments made to unofficial accounts, impersonators or unauthorised sellers.

Sugar Shapewear may update these policies when our services, business operations or legal requirements change. The latest version published on our website will apply from its stated effective date.

Governing Law
These policies are governed by the laws of Singapore. Any rights or limitations stated in these policies remain subject to applicable laws and statutory