Orders placed through www.sugarshapewear.com are packed and dispatched from Sugar Shapewear Singapore HQ.

Doorstep Delivery: 2–3 Working Days
Place your order though www.sugarshapewear.com by 10am on weekdays to receive it within 2–3 working days.

Orders are delivered within Singapore by a third-party courier service. Once your order has been shipped, the tracking details will be sent to your email. You may also chat with us for assistance.

Singapore Delivery
A delivery fee of SGD$6 applies to orders below SGD$100.

This consists of the third-party courier fee and a SGD$1 administration charge for order processing. The delivery fee is paid towards courier and fulfilment costs.

Express delivery
Express delivery is currently unavailable.

Singapore Self-Collection
Self-collection is currently unavailable.

It may be offered during selected Sugar Shapewear showroom opening hours.

Collection dates, times and instructions will be announced when this option becomes available.

International Delivery
We currently offer delivery within Malaysia, including Sabah
and Brunei.

Shipping Fees
Shipping fees to Malaysia, Sabah, Sarawak and Brunei are calculated according to the delivery location.

The final shipping fee will be displayed at checkout before payment.

Malaysia Express Delivery
Customers in Malaysia, including Sabah, may enjoy estimated delivery within 1–3 working days by purchasing directly through the official Sugar Shapewear Malaysia TikTok Shop

Sugar Shapewear Malaysia TikTok Shop
Orders placed through our Malaysia TikTok Shop are dispatched from Sugar Shapewear Malaysia HQ.

This faster delivery service is available without an additional express delivery charge, subject to the shipping fee and promotions shown on Malaysia TikTok Shop

Customer Service
For assistance with an existing order, please provide your full name, order number and a clear description of your enquiry.

Recommended order-support channels:
For the quickest assistance with order-related enquiries, please contact us through:

Instagram: Official Sugar Shapewear account
TikTok Singapore
Facebook: Official Sugar Shapewear page

These are our recommended customer service channels for order updates, delivery concerns and product enquiries.

TikTok Messages
You may also contact the official Sugar Shapewear TikTok account. However, replies may take longer due to the high volume of messages received on TikTok.

For urgent or order-related assistance, Instagram or Facebook is recommended.

Email Support
For detailed, formal or privacy-related enquiries, email:

hello@sugarshapewear.com

Please allow up to 3 working days for an email response.

Response times are estimates and may be longer during launches, promotions, public holidays or periods of unusually high message volume.

To help us respond efficiently, please contact us through one customer service channel and avoid sending repeated messages across multiple platforms.

Damage or Incorrect Items
Please inspect your order immediately after delivery.

Any item received damaged, faulty or different from the item ordered should be reported to Sugar Shapewear within 24 hours of the recorded delivery time.

This allows us to verify the condition of the item and investigate the matter promptly.

Your report must include:

1. Your full name and order number
2. A clear description of the issue
3. Clear photographs or videos of the item
4. Photographs of the parcel, packaging and delivery label
5. An unboxing video, where available

Please do not wear, wash, alter or remove the tags from the item while the matter is being reviewed. Keep all original packaging until the assessment has been completed.

Reports submitted after 24 hours may be more difficult to verify and will be reviewed individually based on the available evidence.

Items damaged through incorrect use, washing, alteration, mishandling, normal wear and tear or failure to follow the care instructions will not be considered manufacturing faults.

Fit preferences, compression level, choosing an unsuitable size and minor colour differences caused by lighting or screen settings are not generally considered product faults.

Approved cases will be resolved according to the circumstances and applicable consumer laws. Nothing in this policy limits any rights that cannot legally be excluded.